Lead pre-sales activities including solution demonstrations, requirement gathering, and proposal development for pharmaceutical bioanalytical clients
Support product readiness initiatives by collecting client feedback and identifying implementation challenges
Develop and execute validation documentation (IQ/OQ/PQ…) in compliance with GxP-requirements and industry standards
Manage end-to-end project delivery from kick-off through go-live, coordinating cross-functional teams to ensure on-time execution within scope and budget
Serve as primary client interface throughout project lifecycle, managing expectations, gathering requirements, and ensuring stakeholder alignment
Create implementation materials, training documentation, and support resources to facilitate successful customer onboarding

3-5 years’ experience in pharmaceutical/CRO environment with strong understanding of bioanalytical workflows (LC-MS/MS, immunoassays, chromatography)
Proven project management capabilities with experience managing multiple concurrent client implementations
Working knowledge of GxP-compliance requirements and validation processes (21 CFR Part 11, EU Annex 11)
Excellent client-facing communication skills with ability to explain technical concepts to diverse audiences
Highly structured and detail-oriented approach with technical aptitude to understand LIMS/SaaS solution architecture

Opportunity to shape implementation processes in a growing technology company
Work with cutting-edge SaaS technology
Professional development and training opportunities
Flexible work arrangements
Competitive compensation package
Collaborative and innovative work environment
Regular team events and knowledge sharing sessions
28 days annual leave with flexible scheduling options to ensure work-life balance

Implementation Manager, SaaS

Key skills