Engage business and technical stakeholders to understand customer objectives, operational challenges, and success measures
Facilitate discovery sessions to identify gaps, opportunities, and value drivers
Connect Genesys capabilities to outcomes such as improved customer satisfaction, operational efficiency, and agent productivity
Help customers understand the change implications of modernizing customer experience operations
Design and deliver tailored demonstrations that reflect realistic customer scenarios
Explain automation and AI capabilities in clear, practical terms for both business and technical audiences
Partner with Account Executives to develop strategies for medium and large opportunities
Support value discussions by linking platform capabilities to measurable outcomes
Engage with customer architects, developers, and IT stakeholders to validate how Genesys Cloud fits within broader enterprise ecosystems
Develop high-level solution approaches aligned with customer priorities and constraints

5+ years in Solutions Consulting, Technical Presales, Solutions Architecture, or a comparable customer-facing technical role
Experience supporting enterprise or complex SaaS evaluations
Strong understanding of cloud platforms, APIs, integrations, and modern SaaS architectures
Ability to communicate technical concepts clearly to both business and technical audiences
Experience collaborating with sales, product, and delivery teams
Experience with customer experience, contact center, CRM, or digital engagement platforms (preferred)
Familiarity with AI/automation concepts, data workflows, or analytics use cases (preferred)
Experience engaging with architects, developers, or IT stakeholders (preferred)
Experience facilitating discovery, working sessions, or technical evaluations with customers (preferred)

Senior Solution Consultant – Enterprise West

Key skills