Lead end to end AI orchestration engagements across discovery, solution design, integration, deployment, and optimization using Genesys Cloud
Partner with customer executives and technical leaders to align AI initiatives with measurable business KPIs and transformation roadmaps
Design scalable reference architectures and integration patterns across CRM, ERP, data platforms, and cloud ecosystems such as AWS, Azure, and GCP
Develop rapid proofs of concept and minimum viable products using Genesys Cloud AI Studio, Agentic Virtual Agents, Copilots, and related AI capabilities
Drive post go live optimization by evaluating performance metrics, refining AI models, and expanding use cases based on data driven insights
Champion responsible AI practices by applying governance, security, and compliance guardrails including GDPR, PCI, and HIPAA where applicable
Influence cross functional collaboration by engaging Product, Professional Services, Customer Success, and Innovation teams to accelerate enterprise adoption
Document reusable accelerators, architectural patterns, and best practices to strengthen scalability across customer programs

Demonstrate at least eight years of experience designing, implementing, or supporting CX, CRM, or AI orchestration platforms in enterprise environments
Design and integrate solutions using APIs, REST services, event driven architectures, JSON, and cloud native technologies
Apply hands on experience with Genesys Cloud and modern cloud platforms such as AWS, Azure, or GCP
Translate complex technical concepts into clear business outcomes for executive stakeholders
Operate independently within complex, ambiguous, and fast moving enterprise environments
Hold a degree in Computer Science, Information Technology, Business, Data Science, or a related field, or demonstrate equivalent practical experience

Principal Agentic AI Solutions Architect

Key skills