Help customers with API and AI governance lifecycle journeys.
Engagements involve remote delivery, leading virtual and in-person technical workshops for customer architects, developers, security and operations teams.
You will be responsible for designing and creating an end to end solution architecture, addressing technical challenges, and providing hands-on technical implementation across the Kong platform.
Engage with customers on projects, guiding them through the installation and implementation of Kong solutions in their chosen environment
hyperscalers, hybrid or on-prem.
Lead customer discussions, driving outcome-based professional services and provide technical thought leadership across the customer adoption journey.
Collaborate internally with product engineering, customer success, and account teams to ensure our customers are getting the most value out of their Kong investment.
Have the opportunity to build re-usable tools, author technical documentation, white papers, reference architecture, blogs, and design patterns based on customer experiences.

8+ years in customer-facing technical roles (professional services/product support)
Hands-on implementation of API gateways/integrations
Understanding of the API governance lifecycle
Experience building infrastructure with VMs or Kubernetes containers
Knowledge of DevOps, Security, and Networking fundamentals
Proficiency in Linux, Cloud, and Development tooling
Kubernetes proficiency
Experience with major cloud providers (GCP, AWS, Azure)
Application development experience (preferred)
Prior experience in Open Source, API Management, Middleware, or SaaS software companies
Software development in Java, Python, or Lua.

Staff Solutions Architect

Key skills