Call clients to book, confirm, and reschedule appointments as needed
Manage the client’s calendar to ensure all meetings and appointments are accurately scheduled and updated
Send reminders and follow-ups to reduce no-shows and improve client engagement
Serve as the first point of contact for new and existing clients through phone, text, and email
Maintain a professional and courteous tone when handling inquiries, resolving concerns, and confirming appointments
Keep records of client communication and ensure timely follow-ups
Set up and manage email campaigns using the company’s CRM (GoHighLevel)
Segment client lists and customize outreach campaigns to target specific customer groups
Track campaign performance and assist with refining communication strategies
Use GoHighLevel (GHL) to log client details, track communication, and update appointment status
Maintain accurate and organized client information within the CRM
Build rapport with clients through consistent and friendly communication
Follow up with leads who have expressed interest but have not yet booked an appointment
Ensure a positive client experience from initial contact to confirmed appointment

Excellent spoken and written English (near-native level; clear and easy to understand)
Prior experience in appointment setting, client coordination, or customer service preferred
Strong organizational and multitasking skills
Familiarity with GoHighLevel (GHL) is required
Tech-savvy and able to manage communications across different platforms (email, text, VoIP)
Reliable, detail-oriented, and professional in client interactions
Prior experience working with a business owner, company founder, etc (as an admin or executive assistant)

Business Support VA – Appointment Setter, Client Relations

Key skills