Primary function is to have direct contact with customers by handling inbound and outbound phone support.
Working claims activities to support the business, customers, and the company.
Other functions may be assigned

High School diploma or GED equivalent
A minimum of 1-year general office or related company experience
Ability to manage in a fast-paced high volume virtual contact center or office inbound and outbound calls in a timely manner
Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed
Must be proficient in written and verbal communication, typing, excellent computer skills, and appropriate grammar.
General knowledge of department procedures and operations.
Requires constant attention to detail and accuracy in work.

Competitive compensation
Flexibility to work from anywhere in the United States for most positions
Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
Medical, dental, vision, life, and pet insurance
401 (k) retirement savings plan with company match
Engaging work environment
Promotional opportunities
Education assistance
Professional and personal development opportunities
Company recognition program
Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Claims Support Specialist II

Key skills