About this role
Role Overview
- Respond to and resolve customer queries through all channels (including email, chat, and Twitter)
- Escalate advanced queries to appropriate internal channels
- Continuously improve knowledge of the Paddle products
- Gather feedback, report issues, propose innovative process improvements, and actively engage in team meetings
Requirements
- Experience in a customer support, customer service, or customer-centric role, or eager to transition into your first customer-focused position
- Proficient English speaker
- Organised in communicating with teams across different time zones (GMT, AEST, EST, PHT)
- Love interacting with and helping people
- Share experiences and feedback with others
- Continuously seek to improve
- Investigative mindset and think out of the box
Benefits
- Attractive salaries
- Stock options
- Pension plans
- Private healthcare
- Health & wellbeing platform
- Coaching sessions
- Unlimited holidays
- 4 months paid family leave regardless of gender
- Casual dress code
- Annual company retreats
- Personal development support