Unified Communications Technician

Role Overview

• Responsible for new and modified fiber (Including Fusion Splicing), copper and Wi-Fi, and connections on the casino floor and other Enterprise properties.
• Responsible for project management of slot machine moves and new installations related to current data and fiber configuration.
• Works with slot vendors on current and new slot bank installation.
• Works with Information Technology Infrastructure team on design and troubleshooting of the network.
• Oversees and recommends DAS System maintenance, system expansion/design, and implementation.
• Collaborates with Unified Communications Manager to investigate and resolve service issues with the Cisco Call Manager.
• Coordinates, plans, and installs all aspects of needed communication equipment/connections for Team Member AMC.
• Assists Production Manager with communication equipment and/or connections needed for special events including concerts, VIP venues, and sporting events.
• Ensures PBX inventory meets growth needs of Enterprise properties.
• Obtains bids from vendors for work needed to support PBX and voicemail systems.
• Collaborates on data center design, installation, and troubleshooting.
• Documents exceptions to standard wiring paths.
• Responsible for overall performance of two-way radio system FCC radio system.
• Attends meetings on projects to coordinate work and completion.
• In charge of hardware Inventory to support all aspects of Enterprise telecom needs.
• Upholds a work environment that promotes teamwork, partnership, recognition, mutual respect, and collaboration while role modeling the company values, behaviors, and culture of One.Team.Chumash.
• Performs other duties as assigned.

Requirements

• High School Diploma or GED Certificate.
• Bachelor’s Degree in Information Technology or equivalent experience.
• Five years of equivalent work experience with cable installation, call manager administration, programming, and implementing ACD queues.
• I&M Certification for Cisco Call Manager and Unity.
• RCDD certification preferred.
• Must have a valid CA driver’s license.
• Willingness to work flexible schedules in a 24/7 work environment.
• Work experience in a 24/7 operational environment.
• Experience with rack and cabinet installation for PBX and related communication systems preferred.
• Intermediate computer proficiency utilizing Microsoft applications, email, and internet.
• Hotel/Motel Property Management System knowledge.
• Call accounting system knowledge preferred.
• Distributed Antenna System design knowledge preferred.
• Two-Way radio system knowledge preferred.
• Must apply for, receive, and maintain a Gaming License from the Tribal Gaming Agency.
• Native American hiring preference applies.

Tech Stack

• Unity