VP, Infrastructure

Role Overview

• Unify TechOps Organizations: Consolidate the infrastructure teams across acquired entities into a single global function with consistent processes, tooling, titles, and culture.
• Drive Cultural Transformation: Instill a culture of urgency, ownership, and a bias toward action across all infrastructure teams globally, embracing AI-powered agentic workflows to accelerate velocity.
• Design Organizational Structure: Implement a structure that streamlines operations and optimizes for velocity, eliminating redundancies and establishing clear ownership, accountability, and escalation paths across approximately 150 employees.
• Build Talent Pipeline: Drive workforce planning, skills development, and talent acquisition to ensure the organization has the capabilities required for a modern, cloud-forward infrastructure environment.
• Own Core Infrastructure: Operate and optimize on-premises and cloud data centers, networking, server and container virtualization, operating systems, databases, and L3 customer system support.
• Drive Cloud Modernization: Lead cloud migration and modernization initiatives, optimizing the balance between on-premises and cloud infrastructure for cost, performance, and reliability.
• Establish Operational Excellence: Define and enforce SLAs, incident management, disaster recovery, and business continuity standards across the entire infrastructure estate.
• Implement Observability & Automation: Deploy robust monitoring, observability, and automation to improve system reliability and reduce mean time to resolution.
• Manage End-User Technology: Oversee employee hardware lifecycle management, productivity software deployment, and L2 internal user support across a global workforce.
• Champion AI Adoption: Drive enterprise-wide adoption of AI-powered tools and agentic workflows across the infrastructure organization, creating a culture of velocity through intelligent automation.
• Optimize Enterprise Platforms: Manage and optimize the enterprise systems portfolio including NetSuite (Finance), Coupa (Procurement), Workday (HR), and Salesforce (Sales), ensuring alignment with business processes and organizational needs.
• Collaborate with Finance, Procurement, HR, and Sales leadership to translate operational requirements into system capabilities and drive adoption.
• Oversee vendor relationships, contract negotiations, and total cost of ownership for enterprise platforms.
• Own Quarterly Planning: Establish a rigorous quarterly planning process with strong commitment to frequent, predictable releases across all infrastructure services.
• Deliver Transparency: Provide real-time visibility to the executive team and organization on work in progress, scheduled release dates, and capacity mapped to strategic initiatives.
• Build Dashboards & Reporting: Develop and maintain dashboards that give real-time visibility into infrastructure health, project delivery, and resource utilization.
• Drive Efficiency: Deliver top-line growth enablement and bottom-line efficiency through infrastructure optimization, cost management, and strategic investment recommendations.

Requirements

• 15+ years of progressive experience in infrastructure technology leadership.
• 5+ years in a VP or senior director role overseeing large, globally distributed infrastructure teams.
• Proven success transforming infrastructure organizations in multi-entity or post-acquisition environments.
• Deep expertise in data center operations, cloud platforms (AWS, Azure, GCP), networking, virtualization, container orchestration, and database management.
• Strong experience managing enterprise systems such as NetSuite, Workday, Salesforce, or Coupa in a complex, multi-business-unit environment.
• Demonstrated success implementing operational excellence frameworks, including ITIL, SRE practices, and DevOps methodologies.
• Hands-on experience with or strong conviction about AI-assisted tools and automation practices within infrastructure and operations teams.
• Exceptional leadership and team-building skills, with the ability to inspire urgency, set high standards, and develop talent at all levels.
• Strong executive communication and presentation skills, with the ability to influence C-suite decision-making and provide strategic counsel.
• Experience operating in private equity-backed or high-growth environments with a focus on both growth and operational efficiency.
• Experience in data-intensive or analytics-driven businesses, particularly in automotive, financial services, or information services sectors (preferred).
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field; advanced degree preferred.

Tech Stack

• AWS
• Azure
• Cloud
• Google Cloud Platform

Benefits

• J.D. Power is committed to employing a diverse workforce.
• Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
• Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com.