Director of Operations

Role Overview

• Functions as the strategic business leader of the hotel’s operational departments
• Oversees the daily operations of a dual-branded property operating as Courtyard by Marriott and TownePlace Suites by Marriott
• Works closely with the General Manager to ensure both hotels achieve operational excellence, strong financial performance, and exceptional guest satisfaction
• Ensures compliance with brand standards, operational policies, and service culture established by Marriott
• Monitors guest satisfaction scores, survey feedback, and online reviews to identify opportunities for service improvement
• Supports the development and execution of the annual operating budget and business plan

Requirements

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
• Minimum 5 years of progressive hotel leadership experience in a high-level operations role or prior general manager experience, or an equivalent combination of education and experience
• Experience managing operations within branded hotels preferred
• Must speak fluent English
• Other languages preferred

Benefits

• Eligible to participate in Health, Vision, and Dental Coverage
• Employee Social Events
• On-Site Parking
• Discounted Staff Meals
• Hotel Discounts at Marriott properties worldwide
• Marriott recognized training