About this role
Role Overview
- You will be responsible for the reliability of customer support, validating seats/registrations and structuring processes related to this major event.
- You will handle seminar-related requests (ticketing, categories, upgrades, postponements, guests, access, logistics…).
- You will maintain a maximum 24-hour SLA.
- You will validate registrations and attendance.
- You will create a clear, well-structured FAQ.
- You will propose concrete, actionable improvements.
Requirements
- 3 to 5 years of experience minimum in Customer Care.
- You have managed a high volume of customer requests.
- You have advanced experience with HubSpot.
- You have managed validations, quotas, or payments before.
- Experience in infopreneurship or online training is a plus (but not required).
Benefits
- A key role on a large-scale event.
- Significant autonomy, real responsibilities, and clear ambition.
- Opportunity to join one of the leaders in French-speaking infopreneurship.
- A hypergrowth company, with a key role in its expansion.
- Potential to progress to a generalist CCM role or to be rehired for future seminars.
- An entrepreneurial, dynamic, and empowering environment.