Director for IT

Role Overview

• Manage and continuously improve the IT ticketing system; ensure timely, high-quality resolution of employee support requests
• Serve as escalation point for complex technical issues across hardware, software, and networking
• Establish and document standard operating procedures for common IT requests and workflows
• Oversee procurement, configuration, deployment, and lifecycle management of laptops, mobile devices, and peripherals
• Maintain accurate asset inventory and enforce device management policies (MDM)
• Manage onboarding and offboarding IT processes for all employees
• Own the company's software stack — evaluate, procure, and manage licenses across SaaS tools, productivity suites, and business applications
• Track license utilization, identify redundancies, and optimize spend
• Ensure compliance with all software licensing agreements
• Implement and maintain foundational cybersecurity controls: endpoint protection, MFA, SSO, access management, email security, and data backup
• Develop and enforce security policies and train employees on best practices
• Monitor for threats and coordinate response to security incidents
• Work toward compliance with relevant security frameworks as the business scales (SOC 2, etc.)
• Manage relationships with IT vendors, ISPs, and managed service providers
• Own the IT budget — track spend, negotiate contracts, and identify cost-saving opportunities
• Evaluate and recommend new tools and technology investments with a clear ROI lens
• Partner with leadership to align IT capabilities with business goals
• Build a scalable IT roadmap that anticipates growth from 80 to 200+ employees
• Evaluate build vs. buy decisions and make recommendations with supporting analysis.

Requirements

• 5+ years of experience in an IT Director, IT Manager, or equivalent leadership role
• Experience supporting a company of 50 or more employees in a similar hands-on capacity
• Proven track record managing IT helpdesk, device lifecycle, and software licensing
• Working knowledge of cybersecurity best practices and common security tools
• Experience managing IT budgets and vendor contracts
• Strong proficiency with modern SaaS environments (Google Workspace Required)
• Familiarity with endpoint/device management platforms (Jamf, Intune, or equivalent)
• Excellent communication skills — able to explain technical concepts clearly to non-technical stakeholders.

Tech Stack

• Cyber Security
• Jamf