Social Care Network Partner Liaison Specialist

Role Overview

• Build strong, supportive relationships with assigned CBOs throughout the SCN readiness process
• Use standardized SCN onboarding approaches while adapting to CBO-specific needs
• Support CBOs in completing readiness assessments and developing Dynamic Needs Maps identifying pre-onboarding action items
• Guide CBOs in completing Dynamic Needs Map items, including project planning, workflow development, and resource creation
• Coordinate technical assistance to strengthen organizational capacity for screening, navigation, and service delivery within the SCN
• Assist CBOs with accessing the correct technical assistance sessions and materials
• Monitor progress of onboarding CBOs using dashboards, reports, and milestone tracking tools
• Provide clear, consistent updates on CBO progress and needs to the SCN Project Director and FLIPA leadership
• Support data collection, interpretation, and communication of key findings across the project lifecycle
• Participate in peer learning and group-based improvement strategies with fellow Partner Liaison Specialists and SCN team members
• Identify trends, challenges, and opportunities for process improvement across the CBO network
• Support the development and execution of learning community strategies to facilitate shared knowledge, standardization, and ongoing improvement
• Work effectively across diverse organizations, geographies, and organizational cultures
• Support leadership in developing enhanced or tailored technical assistance based on emerging CBO needs
• Complete other duties as assigned.

Requirements

• Associate or bachelor’s degree in a relevant field (business, public health, healthcare administration) or equivalent experience
• Minimum of 3 years of experience in relationship management, project management, or a related field
• Experience within the New York State healthcare system (population health, behavioral health, FQHCs, etc.) is required
• Familiarity with regional CBOs, local healthcare systems, and partner agencies preferred
• Prior experience with large-scale implementation grants or projects preferred
• Strong organizational, leadership, and project management abilities
• Ability to manage multiple priorities with minimal supervision
• Outstanding communication and interpersonal skills
• Demonstrated ability to build relationships and support organizational change
• Capacity to gather and communicate project information clearly to diverse audiences
• Experience with full project lifecycle management
• Proficiency in Microsoft Office and other business software applications
• Self-motivated, resourceful, and effective in a remote work environment
• Commitment to equity, social justice, and making meaningful impact in underserved communities.

Benefits

• Role requires approximately 50% travel for site visits that support community engagement and relationship building
• Periodic travel for meetings across the Finger Lakes Region and New York State