Lead the day-to-day management of the London office to ensure a seamless, welcoming, and high-performing workplace environment.
Create and continuously improve a best-in-class employee experience across facilities, services, and office programming.
Manage vendor relationships across cleaning, security, catering, building management, and facilities maintenance.
Oversee procurement of office supplies, furniture, and workplace equipment.
Maintain accurate records of office inventory and operational assets.
Manage office access and badge administration.
Coordinate onsite executive leadership meetings, employee events, and client visits.
Partner with leadership and People teams to support engagement initiatives and in-office programming.
Partner with the People team to support onboarding, offboarding and employee experience.
Ensure health, safety, and compliance standards are upheld in partnership with building management and create company policies.
Manage fire safety procedures and emergency drills.
Lead office moves or refurbishment.
Serve as the on-site liaison between employees and central IT, proactively identifying and escalating technology-related issues.
Prepare and provision equipment for new hires (laptops, monitors, accessories) in collaboration with IT.
Provide basic first-line troubleshooting.

4+ years’ experience in workplace operations, facilities management, office management, or similar operational roles.
Proven experience managing office vendors and facilities services.
Familiarity with IT equipment provisioning and basic troubleshooting.
Strong organizational, communication, and stakeholder management skills.
Ability to manage multiple priorities in a fast-paced, high-growth environment.
Experience supporting multi-location or international offices preferred.
First aider – advantageous

Workplace Experience Manager

Key skills