Senior Revenue Operations Analyst

Role Overview

• Architect and unify Marketing, New Business, and Customer Growth systems into a frictionless Revenue System across both SLG and PLG funnels
• Own the technical management and strategic development of HubSpot as our central GTM system of record, integrating it seamlessly with support, routing, product marketing, billing and other tools
• Act as the ultimate custodian of GTM data quality, defining strict intake controls, resolving integration debt, and implementing continuous governance processes
• Research, develop, and safely embed AI workflows and integration tools to improve commercial team efficiency and solve structural data hygiene challenges
• Build advanced reports within the CRM and partner with the BI team to leverage warehousing for deep insights, forecasting models, and planning scenarios
• Act as a reliable support mechanism for Commercial team members, a trusted advisor to Commercial leadership and translate complex data patterns into clear, actionable recommendations that drive measurable business outcomes
• Assume technical management of the Revenue System and complete mapping of system and process architectures, identifying initial considerations on areas for improvement
• Establish operational workflows for the PLG funnel alongside the existing SLG funnel
• Take ownership of ad-hoc commercial reporting and establish strong feedback loops with Marketing, New Business, and Customer Growth teams
• Successfully deploy targeted AI-driven services, enrichment and orchestration workflows to automate manual processes and deliver quantifiable efficiency gains for commercial teams
• Partner with the BI team to optimise data activation approaches and improve cross-system insight formation
• Achieve a unified, highly adopted Revenue System demonstrating a continuous improvement in commercial efficiency, data quality and minimised variance between weighted pipeline value and booked revenue

Requirements

• At least 4 years of dedicated Revenue Operations experience within a complex, scaling B2B SaaS environment
• GTM Stack Mastery: Deep administrative expertise in HubSpot (CRM, Marketing, Customer Success), including advanced workflows, custom objects, and bidirectional data synchronisation
• Must have practical experience working with Stripe, Intercom, Chili Piper, integration tools such as Make or n8n, and AI agents or tools
• Comprehensive understanding of operational workflows, lifecycle stages, scoring, and metrics for both SLG and PLG SaaS business models
• Demonstrable experience in taking a critical but growth-oriented approach to applying AI to commercial operations to drive efficiency and growth
• Competence in SQL, advanced spreadsheet modelling, and the ability to work comfortably alongside data engineering/BI teams
• BSc or further qualification in Business, Economics, Finance, IT or a similar discipline; or alternative forms of qualifications that demonstrate quantitative ability and systems thinking.

Tech Stack

• SQL

Benefits

• Competitive Salary + Company Equity Scheme
• Remote-First Flexible Working
• Private Health and Dental Insurance (with the option to add dependants)
• Pension Scheme (company contributions increasing with tenure)
• Group Life Assurance of 4 x Salary
• 27 days Paid Holiday (plus bank holidays)
• £500 Personal Growth fund
• £200 Remote Working fund
• Flexible Bank Holidays + Unlimited Unpaid Holidays
• Company Away Days + Volunteer Charity Day
• Reward and Recognition Programme (Values Awards)
• Anniversary Awards