Junior Operations Specialist – Legal Support

Role Overview

• Engage with airlines and partners to progress cases toward compensation outcomes.
• Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
• Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
• Prepare cases for handover to external partners when formal proceedings become necessary.
• Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
• Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.
• Manage a high-volume portfolio of customer claims, mainly within standard (non-legal) workflows.
• Deliver strong accuracy and SLA performance.
• Build effective collaboration with internal teams.
• Develop a solid understanding of airline regulations and claim processes.
• Gradually gain exposure to more complex or escalated (legal-stage) cases.
• Be recognized as a reliable, high-impact team member.

Requirements

• An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions.
• Strong attention to detail and ability to follow structured procedures.
• Curiosity and eagerness to learn about aviation, law, and international regulations.
• Comfort working in a fast-paced, performance-driven environment.
• Proactive mindset with strong ownership and accountability.
• Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus).
• Clear communication skills and fluency in English.

Benefits

• Private life and health Insurance.
• Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
• Annual travel allowance.
• Work from anywhere for up to 2 weeks/year.
• Language classes.
• Personalized progression plan.
• Internal training programs and knowledge-sharing events.
• Unlimited, free use of AirHelp’s services.
• Pre-paid virtual card.
• Office commute subsidy.
• Access to mindfulness and well-being platform (Mindgram).
• Team days and Parties.