Home
Jobs
Saved
Resumes
Junior Operations Specialist – Legal Support at AirHelp | JobVerse
JobVerse
Home
Jobs
Recruiters
Companies
Pricing
Blog
Jobs
/
Junior Operations Specialist – Legal Support
AirHelp
Website
LinkedIn
Junior Operations Specialist – Legal Support
Kraków, Lesser Poland, Poland
Full Time
2 hours ago
$5,500 - $6,000 PLN
No H1B
Apply Now
Key skills
Communication
Collaboration
About this role
Role Overview
Engage with airlines and partners to progress cases toward compensation outcomes.
Review and assess rejected or unresolved claims, identifying the best next steps for resolution.
Collect, validate, and structure required case documentation to ensure readiness for escalation when needed.
Prepare cases for handover to external partners when formal proceedings become necessary.
Work cross-functionally to improve workflows, reduce cycle times, and increase successful case outcomes.
Balance speed, quality, and customer impact while consistently meeting or exceeding KPIs.
Manage a high-volume portfolio of customer claims, mainly within standard (non-legal) workflows.
Deliver strong accuracy and SLA performance.
Build effective collaboration with internal teams.
Develop a solid understanding of airline regulations and claim processes.
Gradually gain exposure to more complex or escalated (legal-stage) cases.
Be recognized as a reliable, high-impact team member.
Requirements
An eagerness to learn a lot of new things, both about the airline industry and the specifics of European jurisdictions.
Strong attention to detail and ability to follow structured procedures.
Curiosity and eagerness to learn about aviation, law, and international regulations.
Comfort working in a fast-paced, performance-driven environment.
Proactive mindset with strong ownership and accountability.
Genuine interest in legal topics, regulations, and how legal processes work in practice (any experience in the field is a plus).
Clear communication skills and fluency in English.
Benefits
Private life and health Insurance.
Flexible benefits: gym membership, personal education, childcare, public transportation, or leisure travel subsidy.
Annual travel allowance.
Work from anywhere for up to 2 weeks/year.
Language classes.
Personalized progression plan.
Internal training programs and knowledge-sharing events.
Unlimited, free use of AirHelp’s services.
Pre-paid virtual card.
Office commute subsidy.
Access to mindfulness and well-being platform (Mindgram).
Team days and Parties.
Apply Now
Home
Jobs
Saved
Resumes