Provide world-class customer service to our customers and account managers
Take full responsibility for customer orders – you will enter orders, track shipments, and ensure they are delivered on time
Solve problem situations by taking the necessary steps to resolve issues quickly and effectively
Provide proactive updates to customers and account managers about the status of their orders
Own the entire EDI order process, from the moment the order is placed until the invoice is issued
Deliver excellent customer service to ensure customer needs are met, satisfaction is high, and long-term relationships are maintained
Keep accurate records of customer complaints and make sure each complaint is handled promptly and in line with established processes and approval flows
Actively suggest improvements to our systems and processes and help with their implementation
Update the CRM system to log issues, resolutions, and trends, and respond to inquiries from stakeholders and partners

1–2 years of experience in a contact center, customer service, or another customer-facing role, and/or have completed commercial vocational education
Communicate confidently — you have strong oral, written, and interpersonal communication skills
Take pride in delivering excellent customer service
Can prioritize and organize a busy workload effectively
Stay calm and professional when handling challenging customer situations
Feel confident interacting with people at all levels, both internally and externally
Are proficient in English and the local language
Have strong organizational skills and a structured, methodical way of working
Are comfortable working in MS Office
Bring a positive, action‑oriented attitude
Work well both independently and as part of a team

Customer Service Agent

Key skills