People Operations Coordinator – Global

Role Overview

• Serve as the primary point of contact for all People Operations inquiries via Jira ticketing, email, and other sources ensuring adherence to service level agreements.
• Provide tier 1 People Team support such as answering employee questions, people team systems user support, complaint/employee relations intake, verifications of employment, etc.
• Properly escalate tier 2 People Team support
• such as complex issues requiring interpretation and items needing local expertise
• to appropriate People Operations team members or engage cross-functional partners as needed.
• Responsible for People Operations onboarding tasks including but not limited to: processing onboards in HCM ensuring data accuracy, auditing new hire data against applicant tracking system, communication with new hires ensuring all onboarding tasks are completed in a timely manner, and scheduling new hire orientation sessions.
• Maintain integrity of company HCM and third-party systems – such as local payroll providers and global mobility tools – through accurate and timely data processing.
• Create new job requisitions (and positions when applicable) in HCM coordinating with cross-functional partners (People Business Partners, Finance, Talent Acquisition, hiring managers) as needed.
• Responsible for People Operations offboarding tasks including but not limited to: processing terminations in HCM and third-party systems, coordinating offboard with IT and other departments as needed in accordance with service level agreements, and communication with departing and former employees.
• Ensure protection and security of all confidential information through proper controls and discretion.
• Assist with compliance reporting and audits such as benefit reporting, government filings, and ad hoc reporting requests.
• Maintain employee files ensuring accuracy, organization, and compliance.
• Support for People team initiatives as needed such as: Annual Compensation Review, performance cycles, handbook and policy launches, annual trainings, etc.

Requirements

• 1-3+ years of HR administrative support experience
• 1+ years Workday HR experience
• 1+ years with a ticketing service tool (Jira preferred)
• Strong written and verbal communication skills in English, with the ability to understand and communicate HR-related information clearly
• International experience/exposure a plus but not required; preferably HR experience supporting North America and EMEA
• Familiarity with Excel/Google Sheets (experience with filters, vLookup, formulas, etc. is a plus)
• Strong organizational skills and attention to detail with ability to work independently and in a fast-paced environment
• A strong problem-solver with a proactive approach to challenges, able to work independently.

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options