CRM Manager – iGaming
Thailand
Full Time
2 hours ago
No H1B
Key skills
AICRMLeadershipCommunicationAccount Management
About this role
Role Overview
- Build strong customer relationships through personalised communication and retention campaigns.
- Leverage AI tools to analyse customer behaviour and optimise CRM workflows.
- Train and develop the CRM team, improving execution quality and performance.
- Coordinate campaign delivery with Product, Tech, Design, VIP, and Marketing teams.
- Foster a knowledge-sharing culture.
Requirements
- At least 2 years of managerial experience in CRM, Account Management, Luxury Customer Service, or Telesales.
- Fluent in English & Thai (spoken, written, and reading).
- Strong analytical skills for retention and lifecycle behaviour.
- Customer-focused, results-driven, and adaptable.
- Able to turn strategy into clear execution.
Benefits
- Freedom to test and optimise lifecycle campaigns
- Visibility to leadership through performance results
- Opportunity to scale successful CRM playbooks into new markets and teams