Provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team.
Research, troubleshoot and support multiple SAP modules for global clients who use 4.x, ECC environments and SAP S/4 Hana.
Diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated environments.
Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology.
Work closely with customers daily to understand their needs, support business change and deliver a consistently high-quality customer experience.
Provide remote-based functional support & training for multiple SAP modules.
Manage one or more key assigned accounts as a technical/functional advisor.

5+ years relevant SAP experience particularly with PI/PO and direct support of application end-users in a corporate environment
Experience in designing and configuring interfaces in different versions of SAP XI/PI/PO
Familiar with different monitoring tools like Component Monitoring, Message Monitoring, Performance Monitoring, Cache Monitoring, etc.
Experience in designing and configuring interfaces in different versions.
Experience in creating and converting structures and mappings.
Extensively worked on different Adapters (JDBC, HTTP, IDoc, RFC, File, XI, SOAP, WS, REST)
Experience in Providing estimations for SAP PI.
Experience in SAP S4 HANA is a plus.
Exposure to SAP CPI is a plus.
Exposure to SAP Gateway/Fiori is a plus.
Exposure to Java or JavaScript is a plus.
Exposure to GRC NF-e add-on is a plus.

Compensation, bonuses, and benefits to match the skills of our top-performing team members

Support Engineer, SAP PI/PO

Key skills