Lead selection, enablement, and performance of implementation partners, aligning with regional and vertical strategies.
Develop partner business plans to enhance training, delivery capabilities, and pipeline growth.
Build and manage executive relationships to support partners in positioning, co-selling, and delivering Coupa solutions.
Act as the primary liaison between partners and Coupa teams (Sales, Marketing, Services, Product, and Finance).
Drive partner readiness by managing operational processes (MSAs, invoicing) and performance improvement through feedback and scorecards.

10+ years of experience in software implementation, presales, or partner development, ideally in procurement technology.
Proven leadership with excellent communication, relationship-building, and time management skills.
Ability to manage competing priorities in a fast-paced, results-driven environment.
Knowledge of ERP, CRM, or P2P systems; experience with Salesforce is a plus.
Bachelor's degree in business or related field; fluent in Japanese with business-level English proficiency.

Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.
Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.
Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other.

Senior Partner Success Manager

Key skills