Clinical Business Operations Representative 2

Role Overview

• facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations.
• performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records.
• assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards.
• obtains or reviews all patient demographic information, insurance information and referral numbers.
• reviews clinical records for completeness including authorization, signatures, missing data, and other patient information.
• answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software.
• greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs.
• works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice.

Requirements

• High school diploma or equivalent
• Minimum 3 year of relevant experience

Benefits

• medical
• dental
• tuition remission
• comprehensive benefits package