Customer Service Agent

Role Overview

• Handle inbound and outbound calls in a fast-paced environment
• Provide excellent customer service to patients
• Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed
• Assure that all requests are handled accurately and efficiently
• Educate patients on the importance of changing out supplies clinically
• Create sales orders and confirm accuracy of items and patient demographics
• Perform other duties as assigned

Requirements

• Two years of customer service experience
• Customer oriented with excellent oral and written communication skills
• Strong computer skills with the ability to navigate multiple software platforms
• Must be able to multi-task between various software platforms (CallShaper, SNAP, Brightree)
• Self-motivated, team player
• Works well in a fast-paced professional environment
• Ability to work independently and meet target goals
• Dedicated home office space free of distractions and noise
• High speed home internet

Benefits

• remote position
• outstanding service
• education and resolution regarding PAP therapy through promoting supplies
• fast-paced environment
• handle inbound and outbound calls
• listening skills to ensure patient needs are addressed
• suggest insurance approved schedules
• create sales orders and confirm accuracy of items
• perform other duties as assigned