Community Success Representative

Role Overview

• Deliver and showcase compelling client success stories to internal teams and prospective clients.
• Host and moderate company-wide calls to identify new testimonial opportunities.
• Maintain a strong, positive, and professional brand presence in all interactions.
• Collect essential client data, including company name, industry, revenue, products/events attended, and measurable growth achieved.
• Conduct quality control checks on testimonials shared during internal meetings to ensure accuracy and alignment.
• Attend live and virtual company events to identify clients achieving significant results.
• Gather testimonials during events, training sessions, and post-program follow-ups.
• Manage and maintain a comprehensive testimonial database across all products and events.

Requirements

• Experience in Client Relations, Marketing, Community Management, or Social Media roles preferred.
• Experience working in client-facing or testimonial-driven environments is beneficial.
• Exposure to live events or public-facing brand initiatives is advantageous.