Lead the creation of accurate workload forecasts
Build robust staffing models
Guide strategic conversations across the business
Maintain the integrity of our resource planning toolsets
Ensure that decision‑makers across the organisation have the insight they need to plan effectively
Own the development and maintenance of multi‑channel demand forecasts
Run and maintain monthly Erlang‑based models to produce precise FTE requirements aligned to forecasted demand
Lead structured forecast review sessions with senior stakeholders
Conduct in‑depth Forecast‑vs‑Actual analyses to identify behavioural or performance shifts
Produce high‑level planning packs that outline recruitment needs, attrition trends, operational risks, and key workforce insights
Safeguard the structure, accuracy, and version control of Excel‑based resource planning tools

Strong experience in workforce planning, demand forecasting, or resource modelling within an operational environment
Proficiency with Erlang staffing models and advanced Excel usage
Ability to translate complex data into clear business recommendations
Confident communication skills and experience presenting to senior stakeholders
A continuous improvement mindset with strong attention to detail
Ability to work independently while collaborating effectively within a wider planning function

Personal and Professional growth is encouraged with Internal Mobility programmes providing networking opportunities
Leadership development programmes
Work-Life balance with a hybrid role
Health Cash Plan
Instant discounts
the new credit building tool
Salary Finance Loans
electric vehicle leasing
long service awards
Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends

Senior Resource Planning Analyst

Key skills