About this role
Role Overview
- Take overall responsibility for your part of customer support and helping customers get the most out of Thirdfort.
- Work with the support team to deliver against ambitious targets.
- Be highly organised and be able to juggle enquiries; seeing ID checks through to completion by raising tickets and callbacks, or supporting our clients in navigating our portal.
- You will have an open and friendly attitude that puts customer service at the heart of everything you do.
- You will have the ability to communicate effectively and persuasively; patience and empathy are essential.
Requirements
- Incredible Customer Support Executives are not easy to find, so we are looking for individuals who love helping people and are keen to grow and develop within our team. In return we will offer learning & development, and the opportunity to work on exciting projects across the business; you are focused on a career in customer support and looking for a company that will help you to hone your skills.
- Be happy to get your hands dirty as the front line of our Thirdfort Support team
- in busy periods that is dealing with high volumes of inbound enquiries, and tackling them all with a calm and good humoured approach.
- You’ll want to devour information from our clients & users so that we can make continual improvements to our app journey.
- Understand the key pain points we are solving for our clients.
- You will be hungry to join an epically exciting startup. You’ll get excited about the prospect of rolling your sleeves up and getting stuck in because you recognise the huge opportunity to grow with our Support team.
- 1-2 years Customer Support experience is helpful, especially in the start up or tech or legal space. However, we’re open minded and interested in grads or people coming from jobs in other areas who can demonstrate the above skills.
Benefits
- 26k annual starting salary (dependant on experience).
- Stock options
- We want you to own the work that you do and this means owning the company you work in. All employees receive options as part of their compensation package.
- Working hours are between 8.30am
- 6pm, Mon-Fri, 40 hours per week.
- Learning & Development culture. We run regular lunch & learns and there's lots of opportunity to pick up new skills and push forwards your own personal development.
- Open and flat culture where everyone has a voice in the culture we're building. Taking ownership, challenging how things are done, and being a team player are all core values for us.
- A focus on wellness. We've had external speakers come in to teach us about mental health, run yoga classes and are constantly thinking through ways to improve wellness for our team.
- Flexible working
- we are keen to recruit individuals who will embrace office culture and will look to spend 2 days per week in the office minimum, whilst maintaining the flexibility to work from home on some days.
- Central Manchester office with free snacks and soft drinks.
- We run socials for the support team every quarter so you get plenty of time to socialise with your colleagues. In the past this has included getting together to enjoy some great food, or doing a fun activity such as bowling or playing darts, or trying your hand at cricket!