About this role

Assist customers with placing orders over the phone, ensuring accuracy and a positive experience
Provide clear information about products, sizing, and availability to help customers make informed decisions
Support customers with payment concerns, website navigation, and online ordering issues
Handle inquiries related to existing orders, including status updates, modifications, and general support
Perform supplemental tasks during low call volume, such as data entry, participating in special projects, or updating knowledge base and training materials to improve team efficiency and customer experience

1–2 years of customer service experience is required
Exceptional attention to detail and accuracy
Ability to perform repetitive tasks while maintaining focus and consistency
Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset
Adaptability to evolving procedures and processes
Excellent communication skills, with the ability to convey technical concepts to non-technical audiences effectively
Empathy and patience in handling customer inquiries and concerns

E-Commerce Customer Support Representative

Key skills