Key skills
Web3BlockchainCommunicationTime Management
About this role
Role Overview
- Providing industry-leading support for CoinJar products
- Creating a positive experience for CoinJar customers
- Reporting to the global Head of CS
- Working with the Irish CEO
- Being part of a local and global team of professionals
Requirements
- Minimum 2 years experience supporting users of a software/FinTech platform or as a web3/crypto community manager
- Proficiency in using customer support software and tools
- Excellent written and verbal communication skills
- Strong attention to detail and accuracy in handling customer information
- Exceptional time management and organisational abilities
- Robust problem-solving and troubleshooting skills
- Ability to simplify complex technical concepts
- Capability to thrive in a fast-paced environment with high inquiry volumes
- Adaptability to learn new technologies and stay updated on industry developments
- Must be authorised to work in Ireland
- Must be able to work Saturday and Sunday; flexibility can be provided with changing of weekdays
- Basic understanding of cryptocurrency and blockchain technology (desirable)
- Experience using cryptocurrency exchanges or wallets (desirable)
- Familiarity with common cryptocurrency issues (e.g. fee sizes, transaction delays) (desirable)
- KYC/AML experience (desirable)
- Knowledge of compliance and security protocols related to cryptocurrency (desirable)
Tech Stack
- Web3
Benefits
- Almost fully remote working
- Technology provided for work-from-home setup (e.g. laptop, monitor, etc.)
- Training & development opportunities