Help Desk Technician, Tier II
San Antonio, Texas, United States of America
Full Time
16 hours ago
Key skills
ServiceNow
About this role
Role Overview
- Provide support to interoperable and integrated standard common user office automation desktop software as approved for use by the Army
- Provide on-site desktop, software, and peripheral support for NIPRNET and SIPRNET customers; priority support for command staff, unit control center, and directors
- Report significant outages and/or customer issues to appropriate management personnel
- Resolve desktop problems via Remote Control; assist with IAVA remediation
- Install, configure, troubleshoot, relocate, and repair desktops, mobile devices (smart phone, mobile hotspots), and printers
- Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service
- Responsible for NIPR and SIPR account creation
- Provide a weekly report on the age of tickets currently in the queue
Requirements
- 3+ years’ experience supporting IT Help Desk
- Experience using ServiceNow ticketing system
- Experience with remote and on-site troubleshooting
- Imaging computers
- MUST have SECRET government clearance prior to being hired
- MUST possess a CompTIA Security+ CE or equivalent prior to being hired
Tech Stack
- ServiceNow
Benefits
- Competitive benefits package including health, dental, vision, life insurance coverage
- 401(k) Plan
- Training Programs
- Accrued Paid Time Off (PTO)
- Paid Holidays