Drive Operational Excellence & Stabilization: Conduct deep-dive reviews of throughput and cost drivers to implement pragmatic improvements and ensure consistent SLA adherence.
Lead Performance Governance & KPIs: Shift the focus from reporting overload to steering-relevant metrics, establishing robust daily and weekly performance routines.
Provide Leadership Sparring & Enablement: Act as a coach for Site and Team Leads on decision-making and escalation handling while clarifying roles to eliminate informal dependencies.
Ensure Process & Compliance Integrity: Audit the daily implementation of security requirements and document complex workflows to ensure seamless knowledge transfer.
Foster Cross-Site Engagement: Collaborate across multiple locations to share best practices and create a unified, high-performing operational network.
Manage Transformation & Sustainable Exit: Moderate the interfaces between IT and Operations, ensuring all routines are documented for a smooth handover to internal ownership.

Operational Excellence Expertise: Deep understanding of throughput, quality metrics, and SLA management, ideally within high-volume BPO, scanning, or logistics environments.
Pragmatic Problem-Solving Skills: Proven ability to not just identify risks but implement functional solutions that reduce overlaps.
Data-Driven Mindset: A preference for "steering-relevant" metrics over reporting volume and the ability to coach others to make quick, KPI-based decisions.
Strong Documentation Skills: Ability to translate complex workflows into structured, accessible process documentation.
Language Proficiency: Fluency in both German and English is critical for navigating between local site operations and global functions.
Professional Seniority: The emotional intelligence to act as a "sparring partner" and provide structured feedback to leadership.

Health & Well-being: Comprehensive health, wellness, and retirement plans.
Competitive Compensation: Salary and benefits aligned with professional experience.
Work-Life Balance: Flexible work options and alternative work arrangements to support your lifestyle.
Growth: Opportunities for continuous learning and professional development within a global organization.

Operations Transformation Lead

Key skills