Provide QA, coaching, and day-to-day operational support to Lifestyle and Travel Managers, ensuring consistent service excellence.
Manage escalations, AUX lists, crisis reporting, and cross-functional queries across European Travel operations.
Lead, mentor, and develop a high-performing team, including conducting performance reviews and creating structured development plans.
Oversee Swiss Card waivers, Centurion authorisations, and commercial checks, ensuring accuracy, compliance, and reporting integrity.
Maintain knowledge base content, identify system or workflow inefficiencies, and collaborate with Tech and Training teams to implement improvements.
Support workforce planning, role design, and cross-regional recruitment initiatives.
Manage supplier updates, training, and market insights to ensure a competitive and relevant travel offering.
Deliver monthly reporting, analyse trends, support risk management, and contribute to internal communications.

Strong background as a Senior Travel Specialist with deep exposure to European corporate/premium travel markets.
Leadership experience managing Travel Specialists, and multi‑market operations.
Expertise in QA, workflow management, SLA performance, crisis response, and cross‑functional collaboration.
Deep understanding of European travel suppliers, loyalty programmes, and CRM systems.
Strong grasp of commercial accuracy rules, trends, digital tools, and operational processes.
Fluency in German and English (written & verbal).
Excellent leadership, coaching, communication, and stakeholder management capabilities.
Strong analytical skills with the ability to interpret data and drive improvements.
Resilient, organised, detail‑oriented, and confident handling complex escalations.
GDS certification (Amadeus/Galileo/Sabre) advantageous.
Professional development in leadership/travel operations beneficial.
Valid work authorization that permits you to live and work in South Africa.

Our people are at the heart of the business and we have a culture of recognition and reward
both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role.
We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
A competitive salary depending on experience, plus a performance-based bonus.
Hybrid working. You can combine working from home and working from the office. If you don’t live near our office then we are open to fully remote working options too.
Paid time away from work. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
Extra Rewards. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
Remote Working Holidays
possibilities to Travel and Work anywhere in the world!
Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
Be part of our global, dynamic, and inclusive Team, with diversity at its core.
Genuine career opportunities within a dynamic and international company.

Team Manager, Europe Travel Operations – German Speaking

Key skills