Quote generation for Managed Services contracts, as per the small orders definition
Production of new, renewal and change request Managed Services contracts, as per the small orders definition
Liaising with suppliers, vendors and 3rd parties, including the use of portals, tools and a standardised price book
Collaboration with Sales Operations for processing of Managed Services contracts, as per the small orders definition
Liaise with purchasing and contract management teams for ordering of any 3rd party services
On-going administration of existing contracts within the small orders definition
Liaising with internal departments to confirm vital contract information
Use of internal tools for account management and order processing (Microsoft Navision, CRM, Great Plains)
Individual pipeline and forecast management for small orders
Processing auto-renewals where applicable, no greater than £10k total contract revenue
Any additional activity as directed by management

1+ years of experience in quotation administration, admin, client management, vendor management, reseller management or related role.
Strong understanding of Quotation Management, Quotation Renewals, Quotation Cancellations, Building New Quotes and Amendments.
Experience in building relationships and engaging with multiple internal business units and support functions, supporting vendors and valued resellers or suppliers.
Proficient in using CRM systems, ERP solutions, Microsoft office and reporting tools.
Preparing accurate quotes in a timely manner for pricing and builds estimates for listings by gathering information and analyzing material and job costing.
Possessing strong numerical skills, analytical mindset and attention to detail.
Experience in quality control or compliance checking for: quote requests, addition or removal of lines from existing quotes, cancellation of quotes and renewal of existing quotes.
Working within a system-based work queue to identify tasks and objectives ready for review.

Service Quote Operations Associate

Key skills