Deliver an excellent customer experience with both internal and external customers.
Maintain a thorough knowledge of CDW’s go to market strategies.
Create material and conduct trainings on Partner Success process, programs, and tools to both internal and external stakeholders.
Manage, track and communicate on key milestones of assigned initiatives in a timely manner.
Analyze data to make business decisions and present findings to leadership.
Communicate new partner onboarding results, including recommendations for next steps.
Maintain partner contact database accuracy through proactive update requests to partner's and Category teams.
Be proficient in CDW's designation strategy and benefit process and be able to articulate it to internal and external stakeholders.
Maintain executive meeting process documentation.
Coordinate CDW's annual Partner Summit deliverables.
Provide feedback and communicate requirements that support improvements with third party software provider(s) to maintain CDW portals and tools.
Document step by step best practices specific to area of or responsibility and share them with leadership.

Bachelor’s degree and 3 years sales/marketing experience OR 7 years’ experience in sales, marketing, or CDW PPM
Strong communication, project management, and organizational skills.
Ability to effectively interact and present to all levels of stakeholders, including senior leadership.
Ability to conduct and favorably close negotiations.
Self-motivated with a history of working independently.
Ability to build and maintain working relationships.
Proficient in multitasking and identifying priorities.
Demonstrated financial and analytical skills.
Strong attention to detail.
Proficient in Microsoft Office applications.
Previous experience in the technology industry.

Senior Partner Success Specialist

Key skills