Key skills
RCommunication
About this role
Role Overview
- Resolves technical issues for customers across all account tiers
- Resolves customers’ single incidents during installation, implementation, and/or maintenance of NI products and platforms.
- Escalates complex technical issues internally to the appropriate support group while maintaining ownership of customer interaction.
- Reports design, reliability, or maintenance issues or bugs to R&D that arise during single incident support interactions.
- Educates customers through formal training and technical support engagements.
- Guides customers through basic product startup, application troubleshooting, and/or maintenance of solutions.
- Captures and documents knowledge to enable self-service resolution
- Learns and adopts Knowledge-Centered Service (KCS) methodology.
- Enables customers to self-serve by creating and editing Knowledge based articles.
Requirements
- Bachelor’s of Engineering or Computer Science required; preferred Bachelor’s in Electrical Engineering, Computer Engineering, Computer Science, or Mechatronic Engineering.
- Proficiency in one or more programming languages is required. (LabVIEW experience is preferred).
- Must demonstrate advanced proficiency in English communication (verbal and written).
Benefits
- We provide a variety of medical insurance plans, with dental and vision coverage.
- Employee Assistance Program
- Tuition reimbursement
- Employee resource groups
- Recognition
- Flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.