Own customer outcomes end-to-end
Lead customers from a signed deal or pilot through onboarding and early wins.
Define success plans tied to measurable business impact and value.
Run check-ins and QBRs that connect Conveo usage to real decisions.
Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
Build strong relationships with key stakeholders across research, marketing, and product teams.
Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed.
Design and lead high-quality pilots and rollouts that clearly demonstrate value.
Help customers scale from single team usage to multi-team and multi-market adoption.

Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles.
Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions.
High energy, strong sense of ownership, and bias toward action in fast-moving environments.
Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.

Competitive compensation with meaningful equity upside
Opportunities to travel globally and build real relationships with customers shaping the future

Customer Success Manager

Key skills