Customer Success Manager

Jackson James is a gold-certified Acumatica partner seeking a proactive and relationship-driven Account Manager / Customer Success Manager. In this role, you’ll ensure customers receive exceptional service, support, and strategic guidance throughout their journey while building long-term partnerships and driving customer satisfaction.

Responsibilities:

• Act as the main point of contact for a portfolio of clients
• Build and maintain strong, long-term client relationships
• Proactively address client needs, resolve issues, and prevent escalations
• Partner with internal teams to improve service delivery and client outcomes
• Conduct regular check-ins and business reviews to ensure client success
• Identify opportunities for upselling and cross-selling additional solutions
• Advocate for clients internally, ensuring their feedback is heard and acted on
• Maintain accurate records of client interactions and account activity

Requirements:

• Experience in Account Management, Customer Success, or Client Services
• Strong communication and relationship-building skills
• Proven ability to manage multiple client priorities effectively
• Problem-solving mindset with a proactive approach
• High attention to detail and strong organizational skills
• Hands-on experience with Acumatica OR a similar ERP system such as: NetSuite, Microsoft Dynamics, SAP
• Experience supporting clients in a SaaS or ERP environment
• Familiarity with onboarding, implementation, or post-go-live support