Business Development Representative

Role Overview

• Build and execute a strategic plan to identify, acquire, and nurture plumber referral partners across the assigned territory.
• Conduct regular outreach through calls, site visits, and meetings to educate potential partners about Dry Force's services and referral process.
• Qualify partners by evaluating fit based on service area, responsiveness, and business size.
• Set up partners for success with clear referral workflows, response-time expectations, and SLA adherence.
• Maintain and update all partner and opportunity data in Luxor CRM, ensuring accurate records and activity logs.
• Coordinate with operations teams via DASH to ensure fast response times and job progress updates to partners.
• Provide partners with regular updates on referral outcomes and satisfaction feedback.
• Plan and execute partner events, appreciation campaigns, and seasonal marketing activations.
• Gather competitive and market intelligence to support leadership and marketing strategy.
• Manage an active pipeline of prospective and existing partners in Luxor CRM.
• Provide accurate weekly forecasts of expected referral activity and projected revenue.
• Track both activity-based KPIs (calls, meetings, trainings) and outcome-based KPIs (referrals, revenue, retention).
• Maintain dashboard accuracy and provide monthly performance summaries for leadership review.
• Receive and process inbound referrals through Luxor CRM and ensure immediate job creation in DASH.
• Monitor jobs throughout the lifecycle, ensuring partners receive real-time updates and post-job summaries.
• Partner with local operations leaders to guarantee high service quality, timely communication, and positive partner experiences.

Requirements

• 1–3+ years in business development, outside sales, or partner management.
• Experience in home services, restoration, or plumbing industries is highly preferred.
• Strong proficiency in CRM systems (Luxor experience ideal) and operational software like DASH.
• Excellent communication and presentation skills with a strong relationship-building mindset.
• Ability to analyze performance metrics and adapt activities to improve outcomes.
• Valid driver’s license, reliable transportation, and ability to travel within assigned territory.

Benefits

• Company-paid health insurance
• Dental, vision insurance
• PTO
• 401(k) Plan with generous company matching and 100% vesting.
• Company-paid short and long-term disability
• Company-paid life insurance
• Mileage reimbursement or company vehicle policy depending on territory.
• Opportunities for advancement.