Support with incoming support tickets, respond to customer inquiries, and keep our Help Center content up to date.
Assist with forms, data imports and onboarding to-dos for new customers.
Continuously develop and maintain our Amplitude dashboards and contribute to data-driven insights across the team.
Support the team in preparing presentations for Quarterly Business Reviews (QBRs), Academy sessions, and other internal and external formats.
Contribute to initiatives that drive product adoption, identify upselling opportunities, and prevent churn. Act as the voice of the customer, helping to translate their needs into product requirements.

Currently enrolled in at least the 3rd semester of a Bachelor’s program in business/social sciences, industrial engineering, or a comparable field of study.
Strong analytical skills, a high level of responsibility, and a goal-oriented work style.
High technical affinity; experience with tools like Amplitude, Airtable, or Intercom is a plus.
Solid MS Excel skills and ideally a basic understanding of programming languages.
Fluency in German (C2) and English (C1), both written and spoken.

Competitive compensation package: Enjoy a salary, benefits, and equity, with annual reviews.
State-of-the-art tools and equipment for a modern and efficient setup.
Health and wellness benefits: Access to Nilo Health, JobRad (bike leasing), and your choice between a GUUD card or Wellpass for sports and fitness.
Prime office location & culture: Our office is in the heart of Munich, near the main train station, making it easily accessible for commuters and travelers. Our office is always lively, with 3 days/week in the office.
Work-from-anywhere flexibility: You can work remotely for up to 3 months per year
Attractive Compensation & Benefits: In addition to a competitive salary, you’ll enjoy different company benefits and 30 vacation days (based on full-time work).
Continuous learning: Get a €1,500 development budget plus 1 day of educational leave per year.

Working Student – Customer Success

About this role