Participating in pre-sales demo calls to assist Field Sales in product-related overview
Assist Field Sales team with product-related management, including project launch
Assist Field Sales team with initiating and maintaining initial deal and contract flow
Manage the relationship of Field Sales clients along with a portfolio of Premier clients
Conducting kick-off (onboarding) trainings for new and existing clients
Renewing and upgrading subscriptions of clients according to customer's current need, assisting existing customers with new contracts
Providing clients with supporting documentation, materials and proposals to assist clients with contract renewal
Supporting clients through email/phone/Zoom when client has a question or a concern
Assisting clients with product and billing-related issues
Conducting exit interviews with churned clients, interviewing NPS detractors
Securing satisfied client reviews and testimonials
Assisting the CSM team with miscellaneous client-related activities

Minimum of 2 years of work experience as a Customer Success or Account Manager, or a Customer Support role
Customer-driven personality with empathetic and emotional intelligence skills
Excellent communication, interpersonal, and presentation skills
Strong relationship-building skills and the ability to adapt to a client’s communication style
Analytical skills and attention to detail
Passion for international cooperation and professional development
Readiness and enthusiasm to take on additional tasks when necessary, along with a responsible and proactive work ethic
Entrepreneurial in nature with a proactive approach
Native-level proficiency in English
Nice to have: SaaS, financial, fintech, or information security industry background

Remote-first flexibility to shape your ideal workday
Home workplace budget
Co-working expense coverage
Individual IT budget for extra equipment
Top-tier tech and AI-powered tools
Access to Ideals Academy with numerous courses
Investment in external learning and development activities
Guidance in Personal Development Plan creation
Professional literature and subscriptions coverage
Support of your passion as a speaker or writer
Internal talent mobility opportunities
100% employer-paid health insurance for US employees with a 401(k) match program
Mental health activities reimbursement
Funding for sports competitions
20 business days of annual leave
Paid health-related time off
Team-building offline and online events
Budget for meetups with your local team
Generous internal referral program

Customer Success Associate

Key skills