About this role
Role Overview
- Engage with customers, guide them through important platform activities, and ensure their ongoing success
- Build and maintain strong relationships with customers
- Address customer issues and roadblocks proactively
- Ensure customers update their App Catalog with crucial details
Requirements
- 2-4+yrs of relevant work experience
- Near-native to Native English skills
- Availability to work US East Coast hours (approximately 9am
- 5pm EST)
- Experience interacting with customers over phone and Zoom
- Eagerness to scale with a growing company, managing a dozen customers and growing to manage 100+
- Attention to detail, as you will be responsible for ensuring customers are correctly utilizing the platform.
- Tech-savviness or a willingness to learn tech skills
- Being based in Colombia is a MUST.
Benefits
- $75.00 monthly heath an wellness stipend
- Company Macbook
- Annual Team Meetup in Medellin Colombia