You handle customer inquiries via email and phone regarding orders, products, and subscriptions.
You assist our customers with order changes, complaints, follow-up questions, and cancellations.
You ensure that every communication with our customers is fast, friendly, and solution-oriented.
You work closely with internal teams such as Logistics, CRM, and Tech.
You accurately document and maintain customer inquiries in our ticketing system, Zendesk.

You communicate fluently in German and English, both written and spoken.
You have 1 to 3 years of professional experience in customer service, ideally in an e-commerce environment.
You are familiar with Zendesk, Shopify, and Slack.
You have a solid understanding of e-commerce processes.
You have experience working with ticketing systems and in the structured documentation of customer issues.

Flexible working arrangements to suit your needs.
A one-time €500 allowance to set up your ideal home office.
Glow Card – your monthly perk. €50 credit every month.
40% discount on our entire range.
30 days' vacation + 1 personal holiday + up to 10 days unpaid leave.
With our company health insurance you can get up to €600 per year back for additional expenses.
After the probationary period, a €600 contribution to your pension plan.
Exclusive benefits just for you.
Team spirit to go — our Glow25 merchandise.

Customer Support Agent, All Genders

Key skills