Manage and optimise the day-to-day performance of Reflaunt-powered resale platforms
Own and optimise online merchandising across categories, brands, and resale programs
Manage product onboarding, categorisation, tagging, and content accuracy
Ensure accurate product lifecycle status (active, hotlist, markdown, rejected, etc.)
Monitor stock availability, pricing, and sell-through performance
Drive seasonal drops, launches, and trading initiatives
Identify gaps, risks, and opportunities impacting sales and customer experience
Leverage AI-enabled tools to enhance catalogue quality, content enrichment, and merchandising efficiency
Manage day-to-day coordination with assigned brand partners
Drive partner onboarding and ensure ongoing operational alignment
Track and resolve issues related to cancellations, returns, stock sync, and catalogue errors
Oversee order flow and ensure smooth execution from listing to delivery
Coordinate with operations, logistics, and warehouse teams
Monitor inventory health and proactively flag discrepancies
Own tracking of key KPIs: sales, conversion, sell-through, cancellations, and availability
Deliver weekly and monthly performance reports with actionable insights
Maintain dashboards and ensure data accuracy
Act as a key link between merchandising, partner needs, and operational execution

5-7 years of experience in e-commerce, sales operations, merchandising, or similar roles
Experience with marketplaces or resale models is a plus
Exposure to fashion, luxury, or sustainability-driven businesses preferred
Strong attention to detail and organisational skills
Commercial mindset with understanding of e-commerce performance metrics
Proficiency in Excel / Google Sheets (pivots, basic formulas)
Strong communication and stakeholder management skills
Ability to manage multiple priorities in a fast-paced environment
Comfortable working with AI tools and digital platforms to improve workflows and efficiency
Curiosity and adaptability towards emerging technologies and automation
Proactive, ownership-driven, and solution-oriented

Rare hybrid role with real creative and strategic authority — you own the product and the brand
Work directly with the CEO and influence company direction from day one
VC-backed company entering its next phase of growth — significant career upside
Build meaningful technology with measurable environmental impact in the circular fashion economy
100% remote with a collaborative, international team

Sales & Operations Manager

Key skills