Inside Sales Manager

Role Overview

• Develop and implement sales strategies to expand the customer base and meet revenue targets
• Monitor sales metrics and generate reports to track performance and identify opportunities for improvement
• Collaborate with marketing and product teams to align strategies and ensure effective lead generation
• Build strong relationships with existing clients to ensure satisfaction and retention
• Identify and pursue opportunities to upsell and cross-sell software solutions
• Act as a point of escalation for client concerns and resolve issues promptly
• Streamline and optimize sales processes to improve efficiency and productivity
• Implement and utilize CRM tools effectively to manage leads, pipeline, and customer data
• Stay updated on industry trends and competitor activities to identify new opportunities
• Work closely with the product team to understand software features and benefits
• Provide insights to the leadership team regarding market trends, customer feedback, and sales forecasts
• Foster a collaborative culture within the team to share best practices and drive innovation
• Enter Purchase Orders and customer invoices into QuickBooks On-Line
• Follow up with customers on accounts receivable, as needed
• Provide expertise in vendor procurement of customer hardware
• Complete annual security training and adhere to TECH5 USA’s security policies and procedures; notifies IT with any suspicious emails or other activity
• Perform other job-related duties and responsibilities as may be defined or assigned from time to time

Requirements

• Bachelor’s degree in business, marketing, or a related field
• Proven experience as an Inside Sales Manager or in a similar role within the technology or software industry
• Knowledge of biometrics and working with law enforcement is a plus
• Strong leadership and team management skills, with a track record of achieving sales targets
• Excellent communication, negotiation, and interpersonal skills
• Proficiency in CRM tools and sales analytics platforms (e.g., Zoho, Salesforce, HubSpot)
• Working knowledge of QuickBooks and Odoo
• A deep understanding of customer software solutions and their applications in various industries
• Ability to thrive in a fast-paced, technology-driven environment
• The highest level of integrity
• Ability to work as part of a team
• Detail-oriented, deadline focused, budget conscious, and able to effectively handle multiple tasks simultaneously; able to prioritize and work in a fast-paced environment

Benefits

• Very generous paid time off policy
• Retirement Savings in a 401K
• Great company culture of collaboration, honesty and integrity
• Medical, Dental, Vision, Disability, Accident and Life insurance