Monitor, review and analyze video feed (CCTV) and point-of sales (POS) transaction data for discrepancies, internal theft, fraud, etc.
Analyze business trends through video feed (CCTV) to determine ways the business can improve sales, customer counts, shrink, profits, and the customer experience.
Monitor locations through video feed (CCTV) to determine if quality of standards and compliance are being adhered to.
Monitor for social media reviews through numerous platforms for useful information tied to sales, brand reputation, and customer satisfaction.
Compile and deliver reports of findings with detailed information and still pictures.
Conduct pre-delivery reviews of reports for accuracy and value, utilizing discretion and independent judgement.
Meets deadlines and deliverables consistently, while maintaining high-quality standards.
Assist with ad-hoc requests from clients in a timely and accurate manner. Additional tasks as required.

Bachelor’s degree in business, communications, criminal justice, finance, mathematics, or a related field is required.
Experience in loss prevention, law enforcement, human resources, customer service, legal services, or consulting is preferred.
Prior experience in hospitality or retail is encouraged.
Proficient with MS Office applications.
Demonstrates discretion; understands the importance of sensitive and confidential material.
Strong attention to detail with an investigative mindset; enjoys identifying issues, uncovering patterns, and delivering actionable insights to clients.
Ability to work independently and as part of a team.
Excellent verbal and written communication.

Operations Associate

Key skills