Manages workflow among on-site employees to ensure maximum productivity and quality standards are met.
Adjusts work assignments as needed to cover peak periods, leave and vacancies.
Prioritizes work to ensure completion of ROI function.
Provides coverage in event of backlogs, illness, vacation or leave of absence of medical record staff.
Performs Quality Assurance monitoring of work performance for the ROI Specialists.
Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies and procedures and Federal/State law.
Monitors performance and provides performance feedback and evaluations for ROI Specialists.
Monitors and approves paid time off and schedules for all staff.
Promotes a positive self-image of MRO with emphasis on customer service by treating patients, co-workers, and medical center personnel with courtesy and respect.
Responds to customer needs in a positive and efficient manner.
Requirements
High School Diploma/GED required
Bachelor’s and/or Associates Degree in Health Information Management, Business Administration or health related field or equivalent experience is preferred
1 years supervisory/management experience in acute care setting
Knowledge of HIPAA privacy information standards required
Demonstrates excellence in written communication and interpersonal skills
Proficiency in Microsoft Office Applications required