Paid Mandatory Internship – Customer Success & Knowledge Base

Role Overview

• Support in building and structuring the Knowledge Base and user documentation
• Create help-center articles, guides and tutorials for our users
• Process and analyze support requests via our ticketing system (Zendesk)
• Identify frequent support questions to derive new documentation articles
• Document customer feedback and pass on relevant product requirements to our product team
• Support onboarding projects for new customers
• Opportunity to take ownership of small documentation or process projects and contribute to the further development of Customer Success processes

Requirements

• Enrolled in a degree program that includes a compulsory internship
• Interest in digital products, software or SaaS platforms
• Structured, careful and independent way of working
• Enjoy explaining complex content in a clear and accessible way
• Clear and solution-oriented communication
• Very good German and English skills, both written and spoken
• Ideally some initial exposure to: user documentation or knowledge bases (e.g. GitBook)
• Ticketing systems or support processes (e.g. Zendesk)

Benefits

• Insight into Customer Success and Support within a software company
• Opportunity to contribute to building and developing our Knowledge Base
• Work with an experienced Customer Success team
• Modern hardware from Apple or Dell
• Flexible working arrangements with remote options
• Short decision-making paths and a collegial working environment
• A modern office in the greater Frankfurt area