Technical Account Manager

Role Overview

• Act as the primary point-of-contact for all technical activities and incidents post launch for assigned customer
• Work closely with legal and finance teams to create the new contracts and renewal of the existing customer contracts.
• Provide technical support for customers to support pre-sales and post-sales processes
• Conduct regular technical account reviews, architectural reviews, product trainings and workshops, providing insights and analytics
• Be an expert in V-Key’s products and the underlying architecture and provide effective technical consultation to customer
• Responsible for managing the team’s day-to-day operational and ensuring that the team follows the customer implementation process and V-Key’s Internal Process through an assigned Service Delivery Manager
• Ensure deliveries/patches delivered on time with good quality
• Analyse customer needs and suggest upgrades or additional features to meet their requirements and demands
• Ensure Service Delivery Manager facilitates incident, problem and change management to ensure all reported issues are resolved as per pre-defined SLA
• Work closely with customer’s internal IT team to plan and align V-Key’s resources with the road map and timeline
• Work closely with V-Key’s product team to communicate product new releases to customer
• Prepare and submit periodical report for all Incidents with the defect details with the status to customer
• Collaborate with cross-functional teams (ie. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems through Service Delivery Manager

Requirements

• Bachelor’s Degree or Diploma in Computer Science or related field
• Minimum of 5 years of relevant experience as a Technical Account Manager or Project Manager roles
• Minimum of 2 years of experience managing a team
• Experience in managing external customers, preferably in the banking/ financial sector
• Solid technical background with understanding of mobile/ web application technologies in software development is preferred
• Knowledge in server side architecture, application servers and related databases is a plus
• Strong interpersonal and communication skills: spoken and written English and Thai is preferred to better support the Thailand market
• Ability to work in a dynamic, fast moving and growing environment
• Ability to learn and adopt new knowledge on cyber security domain
• Ability to balance the internal teams and customers on setting the right delivery schedules
• Critical thinker and problem-solving skills
• Team player with great interpersonal and communication skills

Tech Stack

• Cyber Security

Benefits

• Health insurance
• Flexible work arrangements
• Professional development