Network Operations Center (NOC) Lead
Ashburn, Virginia, United States of America
Full Time
6 hours ago
Key skills
ServiceNow
About this role
Role Overview
- Lead Tier 1 operations during assigned 12-hour shifts in a 24/7 environment.
- Oversee incident intake, analysis, and escalation following ITIL procedures.
- Ensure adherence to service level agreements (SLAs).
- Maintain accurate shift logs and incident summaries.
- Mentor and evaluate Tier 1 personnel performance.
Requirements
- 5+ years of NOC or Tier 1 support experience.
- CompTIA Network+ or ITIL v3 certification.
- Familiarity with monitoring and ticketing systems (e.g., SolarWinds, ServiceNow).
Tech Stack
- ServiceNow