Key skills
CommunicationCritical ThinkingProblem Solving
About this role
Role Overview
- Facilitate deliveries from booking to successful drop-off and everything in between
- Provide best-in-class support for our customers and drivers via chat and phone
- Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly
- Provide operational feedback and identify pain points for the team to optimize logistics
Requirements
- Fun personality, positive attitude, eagerness to learn
- Strong critical thinking and problem solving acumen
- Excellent written and verbal communication skills
- Top-notch customer service skills
- Proficient in G-Suite (Google Docs, Google Sheets)
Benefits
- health, dental, vision
- 401K
- equity compensation grant