About this role
Role Overview
- Responding to Customer Queries promptly and professionally.
- Analyzing customer issues and providing solutions.
- Keeping accurate records of chat interactions.
- Staying updated on product and service changes.
- Providing feedback for process improvement.
- Collaborating with the customer support team for complex issues.
Requirements
- Fluent in English.
- At least 6 months of experience in Customer Support in B2B/B2C.
- Knowledge of Zendesk, LiveChat, Slack.
- Ability to work during weekends.
Benefits
- Remote-first, trust-based culture.
- True flexibility with working hours.
- Extra time off for birthdays, personal and sick days.
- Support for personal development and learning opportunities.
- Team offsites covered by the company.
- Friendly and inclusive work environment.